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Refund policy

Last updated October 26, 2026

On this page
  1. Returns at a glance
  2. Condition of returned kits
  3. Refunds

[One or two sentences on the return promise.]

Returns at a glance

  • You can start a return within 30 days of delivery. [to confirm]
  • [Who pays for return postage.]
  • Missing a part, or did one arrive broken? Tell us which one and we send a replacement free.

To start, open the order in your account, or look it up with your order number and email: My account · Order status

Condition of returned kits

[What state a kit must be in: unbuilt, built, original box.]

Refunds

[When and how refunds are paid, and how long they take.]

Questions about this policy? Contact us

Free shippingover ⁠⁢$120⁠ to Contiguous US
Secure paymentPayPal, cards, Apple Pay, Google Pay, Klarna, Afterpay
Customer careMon–Fri 9:00–18:00 ET · hello@dremvale.com [to confirm]
Missing a piece?We send it free
Gift readyDremvale gift box available