Shipping

We offer free tracked standard shipping on every order, with no minimum purchase, to the destinations available at checkout.

Processing and delivery

In-stock orders are normally dispatched within 1 business day. If a customized item is offered, production normally takes about 5 business days before dispatch, unless its product page specifies a different lead time.

Standard transit normally takes 7–11 business days after dispatch. Allow approximately 8–12 business days in total for in-stock orders and 12–16 business days for customized orders. Business days exclude weekends and public holidays. These are estimates; customs processing, peak periods and carrier disruption can affect delivery.

Shipping rates and destinations

Destination	Standard tracked shipping	Transit after dispatch
Contiguous United States	Free — no minimum	7–11 business days
Alaska and Hawaii	Free — no minimum	7–11 business days
Canada	Free — no minimum	7–11 business days
United Kingdom	Free — no minimum	7–11 business days
European Union	Free — no minimum	7–11 business days
Australia and New Zealand	Free — no minimum	7–11 business days
Other available destinations	Free — no minimum	7–11 business days

Availability is determined by the delivery address entered at checkout. The business address on our Contact page identifies our operator; it does not mean every parcel is dispatched from that address.

Tracking your order

We email tracking details after dispatch. Carrier scans can take time to appear. You can also use Order status or check your account’s order history.

Taxes and import duties

Applicable taxes and import duties are included in the order price. You should not be asked to pay additional import charges on delivery. If a carrier requests a customs payment, contact us with the notice and order number so we can resolve it.

Address changes, delays and missing parcels

Check your address before placing an order. Email us immediately if it needs correcting; changes may no longer be possible after dispatch. If tracking stops updating, a parcel is missing, or it arrives damaged, contact us with your order number and any useful photos. We will investigate and arrange an appropriate resolution.

If we cannot dispatch within the promised time, we will provide an updated estimate and the option to agree to the delay or cancel the unshipped order for a prompt refund, as required by applicable law. Your statutory rights are not affected.

Contact

Email hello@dremvale.com or call +1 716 222 2199.