Refund policy – Dremvale

You can request a refund or replacement within 30 days after delivery. Normally, you do not need to send the item back.

How to make a request

Email hello@dremvale.com with your order number, the item and the resolution you prefer. For damaged, defective, incorrect or misdescribed items, include clear photographs or a short video if possible. Do not send payment-card details.

You may also report an issue through your account or Order status. Contact us within the 30-day window even if you are still assembling your kit. Tell us what happened so we can assess the request.

Returns at a glance

You can start a return within 30 days of delivery.
We pay for return postage and send you a prepaid label.
Missing a part, or did one arrive broken? Tell us which one and we send a replacement free.

To start, open the order in your account, or look it up with your order number and email: My account · Order status

Do I need to return the item?

Most approved cases are resolved without a physical return. Occasionally, we may need an item back to inspect a problem. If so, we will supply a prepaid return label and instructions. Please wait for those instructions rather than posting anything to our registered business address.

Refunds and replacements

Approved refunds are normally submitted to the original payment method on the day of approval. The time before the funds appear depends on the payment provider, card issuer or bank and can take up to 30 days in some cases. If the refund has not appeared, contact us so we can check its status.

If a replacement is approved, we will confirm its availability and dispatch details. If it is unavailable, we will discuss a refund or another suitable solution.

Missing or damaged parts

For a missing or damaged component, send the kit name, part number, assembly step and a photo where possible. We offer replacement-part support at no charge. If a replacement part cannot resolve the issue, we will assess a refund or replacement under this policy.

Changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee a change once an order is being prepared or has shipped. This does not limit rights that apply to delayed dispatch or faulty goods.

Fair use and consumer rights

We may decline fraudulent or abusive requests. This policy is additional to any mandatory rights under applicable consumer law, including rights concerning defective or misdescribed goods. Where the law gives you a longer period or a different remedy, those rights continue to apply.